Financial Services

Customer Satisfaction Survey

Please enter the 4-digit Sales Associate ID from your receipt in the space below. It is located towards the bottom of your receipt in the middle. After entering the Sales Associate ID, select the location of your transaction.
	Sales Associate ID:	1904
	Location:	Drive-Thru Counter

For the following 6 questions, please select the most accurate response.
1)		During your transaction, did the Teller use your name ?
		Yes No
2)		Did the Teller Suggest any additional Financial Services products to you?
		Yes No
3)		Would you like tellers to keep you informed about products or service that may fit your banking needs?
		Yes No
4)		Which one of the following is the most important consideration in choosing your primary financial institution?
		Hours of Operation Knowledgeable and friendly staff Amount of Service Fees Bank Location
5)		Which one of the following is the most important part of your banking experience?
		Minimal wait time Professional teller Being called by name Little extras - like free coffee
6)		Which one of the following is of greatest interest to you?
		Retirement Planning Home Equity Loan Online Banking CD Rates
For the following 5 questions, please select the most accurate response.
7)		The Lobby or Drive thru area looked clean and professional
		Strongly Agree Agree Neutral Disagree Strongly Disagree N.A.
8)		My transaction was handled accurately
		Strongly Agree Agree Neutral Disagree Strongly Disagree N.A.
9)		The speed of service met my expectations
		Strongly Agree Agree Neutral Disagree Strongly Disagree N.A.
10)		The employee was friendly and helpful
		Strongly Agree Agree Neutral Disagree Strongly Disagree N.A.
11)		I would recommend Financial Services to a friend
		Strongly Agree Agree Neutral Disagree Strongly Disagree N.A.
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