Welcome to the One Detroit Credit Union Survey Page
Your feedback is valuable and appreciated.
Did the agent clearly identify her/himself?
Yes
No
Do not remember
How friendly was the agent during the call? (10 best, 0 worst)
-Select-
10
9
8
7
6
5
4
3
2
1
0
Did the agent use your name during the conversation?
Yes
No
Do not remember
Did the agent ask your permission before placing you on hold?
Yes
No
Do not remember
Did the agent offer any additional products or services?
Yes
No
Do not remember
Did you have to call One Detroit Credit Union more than once to resolve the reason for this call?
Yes
No
How well did the agent answer your question(s) during the call? (10 best, 0 worst)
-Select-
10
9
8
7
6
5
4
3
2
1
0
Did the agent thank you at the end of the call?
Yes
No
Do not remember
Is One Detroit Credit Union your primary bank/credit union?
Yes
No
How long have you been a member of One Detroit CU?
Less than 1 year
1 to 3 years
3 to 5 years
5 years +
How likely are you to recommend One Detroit Credit Union to family or friends? (10 Extremely likely - 0 Not at all likely)
-Select-
10
9
8
7
6
5
4
3
2
1
0
Would you like to have the Manager contact you?
Yes
No
What’s one thing we can do to create a better experience for you?
General Comments
Contact Details
Name
*
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Email
*
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Phone
*
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